Refund policy

Returns

We have a 7-day return policy, which means you have 7 days from the date of purchase to request a return, provided you have a valid receipt.

To be eligible for a return, the item must be:

Unused
In its original packaging
In resalable condition
Accompanied by proof of purchase

If your return is accepted, a credit will be issued in the form of a gift card, voucher, coupon, or store credit. No refunds will be issued in cash or to the original payment method.

To initiate a return, please contact us at iloveit@littleluxuries.ae.
Returns sent to us without prior authorization will not be accepted.

For any return-related queries, please reach out to iloveit@littleluxuries.ae.

Damages and Issues

Please inspect your order immediately upon receipt.
If the item is damaged, defective, or incorrect, contact us within 14 days of purchase with your receipt.

Once the issue is verified, we will offer a replacement or credit at our discretion.

Exceptions / Non-Returnable Items

The following items are non-returnable:

Perishable goods (e.g., flowers, plants)
Custom or personalized items
Sale items or discounted items
Gift cards or vouchers

If you have questions about the eligibility of a specific item, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different item, please complete the return process for the original item. Once your return is approved, use the issued credit (voucher, coupon, etc.) to place a new order.

Credit Validity: Unless otherwise stated, credits and vouchers expire 3 months from issue. Credit notes and gift vouchers are not convertible to cash and may be redeemed only for future purchases.

Refunds

We do not issue refunds in the form of cash or bank/card reversal.
All eligible returns will be compensated via:

Store credit
Gift card
Voucher
Coupon code

These can be used for future purchases on our website or in-store, as applicable.

Note: Refunds via original payment methods will not be entertained under any circumstances.

Cancellation Policy

Once an order is placed, it cannot be cancelled by the customer through the website or by request—except in cases where the mistake is from Little Luxuries' end, such as:

Incorrect item sent
Duplicate charge
Product no longer available

In such cases, our team will proactively contact the customer via phone or email to cancel or modify the order.

Customer-initiated cancellations are not accepted unless approved by Little Luxuries management, and only under exceptional conditions.

To request cancellation (in case of an eligible exception), contact us immediately via:

Email: iloveit@littleluxuries.ae
Phone: +971 4 3494755

Note: If the order has already been processed or dispatched, cancellation will not be possible.

Important Notes

Credit notes, vouchers, or gift cards issued are non-transferable, non-refundable, and cannot be redeemed for cash.
Any disputes related to transactions should be taken up with the issuing bank. Little Luxuries is not responsible for delays or rejections by financial institutions.
We reserve the right to amend this policy without prior notice. Please refer to this page for the most updated version.